Term & Condition

Term & Condition amaze your trip

1. The ticket price is exclusive of any insurance coverage. Travelers bear full responsibility for securing their own insurance, as the Company holds no obligation for any insurance-related matters.
2. All tour programs, packages, and related services are governed by prevailing laws, regulations, and governmental directives. The Company bears no liability for any disruptions, modifications, or cancellations arising due to legislative changes, regulatory enforcement, natural calamities, or other force majeure events beyond its control.
3. All complaints regarding the tour, including those on behalf of a group, must be submitted in writing to the Company within twenty-one (21) days from the tour’s completion. Claims made beyond this period shall not be considered under any circumstances. For group bookings, only the designated group leader may file a complaint; individual complaints from group members will not be entertained.
4. amaze your trip acts solely as an intermediary between travellers and third-party service providers, including but not limited to airlines, hotels, and transport operators. The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from deficiencies, delays, or failures in service by these providers. Under no circumstances shall the Company’s liability exceed the total service fees paid directly to it by the traveller.
5. All claims, disputes, or legal proceedings arising from or related to tours organized or facilitated by amaze your trip shall be governed exclusively by the prevailing laws of India. Jurisdiction for any such matters shall be limited to the courts of Delhi.
6. amaze your trip shall not be held liable for any refunds, compensation, or claims arising from the reduction in tour duration, cancellations, postponements, or rerouting of scheduled transportation due to unforeseen circumstances, including but not limited to weather conditions, operational disruptions, or force majeure events. All such modifications shall be governed by the applicable cancellation and refund policies, and tickets issued shall remain subject to the stated terms and conditions.
7. Hotel classifications (e.g., 5-star, 4-star) and related descriptions, images, and amenities are provided by third-party suppliers. While amaze your trip makes reasonable efforts to verify this information, it does not guarantee its accuracy and shall not be held liable for any discrepancies, errors, or misrepresentations made by the supplier.
8. Baggage allowances, including weight and size restrictions, vary by airline, tour operator, or transport provider. Passengers are advised to verify the specific allowance before travel. Any excess baggage charges will be borne by the traveller. Compensation for lost, delayed, or damaged baggage is subject to the policies of the respective airline, tour operator, or hotel. amaze your trip shall bear no liability for such incidents.
9. The number of meals provided, including morning refreshments, corresponds to the duration of stay at the accommodation. Morning refreshments are not served on the check-in day. amaze your trip holds the authority to modify dining arrangements if required. All meals are predetermined, and individual menu preferences cannot be accommodated.
10. amaze your trip holds no responsibility for refunds, compensation, or claims resulting from itinerary reductions, cancellations, rescheduling, or airline delays due to unforeseen factors, including adverse weather conditions like fog. All bookings and tickets are subject to the applicable terms and conditions.
11. amaze your trip functions solely as a facilitator for booking international tour operators and third-party travel service providers. While all details provided in promotional materials are accurate to the best of our knowledge, unforeseen circumstances—such as roadwork or natural calamities—may lead to changes in itineraries. When feasible, we will notify travellers in advance. However, as we do not own or operate airlines, hotels, transport services, or other facilities, we assume no responsibility for any injuries, losses, service deficiencies, or damages resulting from the actions or omissions of independent service providers.
12. Transportation services under the travel package may be provided either on a shared basis (Seat in Coach – SIC) or as a private transfer, depending on the option selected by the traveller at the time of booking. Sightseeing tours and airport transfers will follow the same transportation arrangement as per the confirmed itinerary. The company shall not be liable for any inconvenience or delays arising from the nature of shared transport services.
13. The package cost does not cover any additional expenses arising due to unforeseen circumstances beyond the company’s control, including but not limited to flight, rail, or vehicle delays/cancellations, road blockages, mechanical failures, strikes, natural calamities, or political disturbances. Any such costs shall be borne solely by the client. amaze your trip shall not be liable for these expenses, nor will any refunds be issued for unutilized services due to such disruptions.
14. Travelers are solely responsible for obtaining and maintaining valid travel documents, including passports and visas, for the duration of the tour. If any travel authorization is denied, expires, or is revoked by the authorities, the traveller must manage all resulting consequences and bear any associated costs. amaze your trip is not liable for any loss, delay, or disruption caused by non-compliance with travel documentation requirements.
15. Guests are encouraged to manage their travel funds through a mix of cash and secure financial instruments such as prepaid travel cards or internationally accepted payment methods. It is advisable to arrange these well in advance of departure. Prepaid travel options provide a safer alternative, offering ease of use and protection against loss or theft. amaze your trip assumes no responsibility for financial losses, theft, or currency exchange variations during the journey.
16. Certain budget carriers permit only carry-on luggage as part of their standard policy. Examples include airlines such as AirAsia, Scoot, and Flydubai. Additional baggage allowances may incur extra charges.
17. Should any legal proceedings initiated against us prove unsuccessful, you will be responsible for covering all expenses incurred by us, such as legal representation costs and associated fees.
18. The package rate does not encompass additional expenditures such as service charges, travel protection, local excursions, extra luggage fees, cleaning services, beverages, gratuities, departure taxes, dining (unless explicitly stated), and personal purchases.
19. For reservations during high-demand periods, such as special train itineraries or accommodations during festive seasons (e.g., Christmas, New Year, Pushkar Fair, Diwali), full payment must be completed at the time of booking to secure your reservation.
20. Package rates are applicable exclusively to Indian nationals unless stated otherwise in the quotation. Variations may apply for foreign nationals due to regulatory and fiscal differentials.
21. Bookings are confirmed only if flights and hotels are available at the time of reservation.
22. For bookings under airline group packages, tickets may be issued only two days before departure.
23. Accommodation policies determine the provision of extra beds or mattresses. A mattress given in place of a bed will still be treated as an extra bed. 24. Unless specified in the quotation, all accommodations will be booked in the base room category. In case of unavailability, a comparable property or an upgraded room category will be arranged, with any cost difference to be borne by the traveller.
24. Unless specified in the quotation, all accommodations will be booked in the base room category. In case of unavailability, a comparable property or an upgraded room category will be arranged, with any cost difference to be borne by the traveller.
25. Any date changes to air tickets will be treated as a cancellation. New tickets will be issued at the prevailing fare, and cancellation charges will apply as per the airline’s policy.
26. Any modifications to the travel dates or itinerary must be formally requested via email. Confirmation of changes will depend on hotel availability for the revised dates. If unavailable, the cancellation policy will be enforced. We recommend confirming hotel availability before requesting date/itinerary changes.
27. No refunds will be provided for unused services included in the package. Availing the services is solely at the guest’s discretion.
28. A valid government-issued photo ID is mandatory for airport formalities and hotel check-ins. For domestic travel, an Aadhar Card or Driving License is required, while a Passport is necessary for international travel. PAN Cards are not accepted as valid identity proof. Ensure your ID is valid and matches the name on your travel documents.
29. Most hotels have a standard check-in time of 1500 hours and check-out time of 1100 hours. The number of meals, including breakfast, corresponds to the number of nights booked. Breakfast is not provided on the day of arrival. For example, a 3-night stay includes breakfast on the three mornings following your check-in date.
30. Early check-in and late check-out are subject to availability and must be paid for directly by the guest at the hotel. Fees and availability depend on the hotel’s policy and must be confirmed with the hotel directly.
31. Travel disruptions due to external factors such as transport delays / cancellations, event cancellation, road obstructions, technical faults, strikes, natural events, or political unrest are beyond our scope of control. Any additional costs incurred in such situations will be the traveller’s responsibility. amaze your trip is not accountable for these expenses, nor will any refunds be issued for services not availed. Furthermore, air conditioning in vehicles may be restricted in mountainous regions or when idle.
32. The itinerary provided prior to booking is for reference only and may be adjusted. Final arrangements are confirmed based on hotel availability. If a chosen destination lacks available accommodations, an equivalent hotel or a nearby location may be arranged to facilitate the planned trip. In case of cancellation due to such changes, the standard cancellation policy will remain applicable.
33. Payments must be made by the agreed deadlines. Failure to comply may result in booking cancellations with no refunds. If travel begins without full payment, the company is not liable for disruptions and may cancel bookings without refund.
34. We facilitate visa applications for international travel, but approval is at the embassy’s discretion. If denied, the cancellation policy applies, and fees will be calculated from the rejection date.
35. For international travel, prices may change due to exchange rate (ROE) fluctuations, global market conditions, or availability. These adjustments are beyond our control.
36. Budget packages cater specifically to travellers seeking economical options and may not be suitable for families. As these packages prioritize affordability, service standards may vary, and the company will not be held responsible for the quality of hotel or transportation services.
37. To maximize the benefits of your travel package, we recommend adhering to the provided itinerary. Should you choose to deviate from the planned schedule, any additional expenses incurred for transportation, accommodations, or activities will be your responsibility. Furthermore, any services not utilized will not be eligible for a refund.
38. amaze your trip operates solely as a booking agent and does not directly provide travel services. Accordingly, we cannot be held liable for any injuries, illnesses, fatalities, losses, or delays arising from the services of third-party providers. Our liability is limited exclusively to cases where our own negligence is demonstrably proven.
39. Full payment is required before departure to confirm all services. For cheque payments, bookings will only be secured after the cheque clears. Services are not guaranteed until payment is verified.
40. The Company reserves the right to cancel any tour package or component before departure if necessary. In such cases, the traveller will be entitled to a refund of the amount paid. The Company may also modify or adjust tour details, including accommodations, excursions, or other services, to ensure a smooth experience. While every effort will be made to minimize disruptions, the Company shall not be responsible for any additional costs or losses resulting from such changes.
41. Only the Company, through written authorization, has the authority to modify, amend, or waive any descriptions, representations, or terms outlined in its brochures or booking agreements. No other individual or entity may alter these conditions.
42. If the Company modifies or alters a booked tour due to unforeseen circumstances, the traveller may proceed with the revised itinerary or accept an alternative tour offered. In either case, the Company shall not be liable for any damages, additional costs, or consequential losses incurred by the traveller or group.
43. amaze your trip acts as an independent travel facilitator, coordinating bookings with third party providers such as airlines, hotels, tour operators, and transport services. The Company does not own, control, or operate these services and, therefore, makes no guarantees regarding their quality or performance. Any issues related to service delivery, cancellations, or discrepancies must be resolved directly with the respective provider, as the Company holds no liability for their actions or omissions.
44. amaze your trip shall not be held liable for any injury, illness, loss, delays, additional expenses, or unforeseen incidents arising during travel, regardless of cause. The Company bears no responsibility for the actions, errors, or service failures of airlines, hotels, transport providers, or other third-party suppliers. This includes, but is not limited to, negligence by any external service provider or their representatives.
45. Meals provided within the package are exclusively vegetarian unless explicitly mentioned. Requests for non-vegetarian meals will be accommodated at an additional cost.
46. The Company's liability for any claims arising from a tour, holiday, or excursion is strictly limited to the total amount paid for the booking. Under no circumstances shall the Company be held responsible for any additional costs, indirect losses, or consequential damages beyond the amount paid.

1. Booking Process and Payment Terms

Online Booking

1. Customers can initiate tour bookings through the official amaze your trip website.
2. Submitting a booking request does not constitute an automatic confirmation. The reservation will only be secured once amaze your trip verifies the pricing, checks availability, and receives full payment.
3. Any prior discussions or correspondence regarding the booking shall not be considered a commitment until official confirmation is provided by the company.

Payment Methods

1. Payments for bookings can be made via bank transfer (IMPS/NEFT/RTGS). Once the transaction is completed, the payer must provide proof of payment by emailing the transaction receipt to accounts@amaze your trip.com.
2. Cash payments are strictly prohibited. Any cash deposits made into the company’s bank account will neither be acknowledged nor refunded, and such amounts shall be forfeited without exception.
3. Transactions processed through an online payment gateway will incur a 5% transaction fee, which must be borne by the traveller, group, or guest making the payment.

Domestic Package Payment Policy

1. To confirm a booking, a non-refundable deposit of INR 5,000 per person or 30% of the total package cost (whichever is higher) is required.
2. For flight reservations, 100% of the airfare must be paid upfront, and the payment must be transferred to the designated Kotak Bank account. Tickets will not be issued without full airfare payment.
3. The entire package cost must be settled at least 20 working days prior to the departure date.
4. All payments must strictly adhere to the specified payment schedule as communicated at the time of booking.

International Package Payment Terms

1. To initiate a booking, a non-refundable deposit of INR 10,000 per traveller or 30% of the total package cost (whichever is higher) must be paid.
2. For flight reservations, 100% of the airfare must be paid in advance via transfer to the designated Kotak Bank account. Flight tickets will not be issued without full airfare payment.
3. The complete payment for the package must be settled at least 30 working days prior to the scheduled departure.
4. All payments must be made in strict accordance with the designated payment schedule provided at the time of booking.

2. Failure to Make Payment – Automatic Cancellation

1. The traveller is obligated to complete the full payment for the tour package as per the agreed instalment schedule provided at the time of booking.
2. The final payment deadline is 30 working days prior to departure for international packages and 20 working days prior to departure for domestic packages.
3. Failure to remit the full payment within the stipulated time frame shall authorize amaze your trip to unilaterally cancel the booking without prior written notice, and any amount already paid shall be forfeited without refund.
4. In such circumstances, the date on which the payment default occurs shall be treated as the effective cancellation date, and the applicable cancellation charges will be levied as per the prevailing cancellation policy.

3. Documents and Requirements

Documents Required for Booking

1. For domestic tours, all passengers must provide a valid government-issued photo ID, such as an Aadhar Card or Driving License.
2. For international tours, a valid passport with a minimum of six months' validity from the date of travel is required, along with any relevant observation pages.
3. Additionally, as per RBI regulations, submission of PAN details for all passengers is mandatory for international bookings.
4. Provisional reservations may be made in the absence of these documents; however, confirmation is contingent upon their submission.

4. Health and Medical Fitness

1. By booking a tour, whether personally or through a representative, the traveller confirms that they are medically fit to undertake the journey to their chosen destination.
2. Maintaining good health throughout the trip is the sole responsibility of the traveller. Any health-related issues that arise during the tour, including any requirement to extend their stay due to medical reasons, shall be entirely at the traveller’s expense, and the company shall bear no liability in this regard.
3. It is the traveller’s duty to disclose any pre-existing medical conditions in writing prior to booking. Based on this information, the company reserves the right to refuse or discontinue the traveller’s participation in the tour if it is determined that their medical condition may affect their ability to travel safely.
4. Additionally, the company may (but is not obligated to) request medical certification of fitness before departure or at any point during the tour. Failure to comply with such requests may result in the traveller being denied participation in the tour.
5. such requests may result in the traveller being denied participation in the tour. The traveller is responsible for carrying any required medication during the trip. Airlines and other service providers may have their own medical policies, and travellers must review and comply with such regulations. The company shall not be held accountable for any consequences arising from non-compliance with these policies.
6. While certain travel insurance plans may offer coverage for hospitalization and trip curtailment due to medical emergencies, the traveller is encouraged to review their policy for specific terms and conditions.

5. Customized Holidays and Itineraries

Customized Holiday Bookings

1. Upon confirmation of your personalized holiday package by our travel consultant, an official booking confirmation will be sent to you via email.
2. For any additional inquiries or clarifications, our team is available to assist you.
3. Travel vouchers for international trips will be issued between 15 to 7 days before departure, while for domestic journeys, they will be provided between 5 to 1 day before departure—subject to the full settlement of your package cost.
4. We offer a variety of curated travel itineraries to suit individual preferences. However, if none of the pre-designed packages align with your requirements and you wish to have a be spoke itinerary crafted exclusively for you, a Holiday Planning Fee (HPF) will apply.
5. This fee compensates for the extensive research and customization required to design a tailor-made travel experience. The HPF is non-refundable and is set at INR 1000 (inclusive of GST) for domestic inquiries and INR 3500 (inclusive of GST) for international inquiries. However, if you confirm your booking within 30 days of paying the HPF, the amount will be adjusted against your total package cost.

6. Guest’s Acknowledgment and Consent

Guest’s Acknowledgment and Consent to Booking Terms

1. By making a payment towards the booking, the guest confirms their intent to participate in the tour and acknowledges that they have read, understood, and agreed to all the terms and conditions outlined on amaze your trip official website.
2. If a guest is completing the booking formalities on behalf of their family or group, it is presumed that they have been duly authorized to do so and that all members have reviewed and accepted the terms and conditions.
3. These terms shall constitute a binding contract between the guest and Amaze Your Trip upon receipt of payment.

7. Additional Policies

Availability and Accuracy of Information

1. The availability of travel services and packages on the website is subject to change at the discretion of amaze your trip and its partner vendors.
2. Guests are responsible for ensuring that all personal and booking details submitted are accurate and up to date. Providing incorrect or incomplete information may lead to booking cancellations, and any associated costs or losses will be borne solely by the guest.

8. Cheque Payments and Dishonour

1. For payments made via cheque, it is mandatory that the cheque is cleared at least seven (7) days prior to the issuance of travel documents to ensure sufficient processing time.
2. In the event of a cheque dishonour, the traveller shall be liable to pay INR 1,000/- (One Thousand Only) per instrument as a penalty. The company reserves the right to initiate legal proceedings against the drawer of the dishonoured cheque, in accordance with applicable laws.

9. Force Majeure

Amaze Your Trip shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of terrorism, government restrictions, or other force majeure events. In such cases, the company reserves the right to cancel, modify, or reschedule tours without liability for refunds or compensation. Travelers are encouraged to purchase travel insurance to cover such unforeseen events.

10 Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance covering trip cancellations, medical emergencies, baggage loss, and other unforeseen events. amaze your trip does not provide travel insurance and shall not be liable for any losses or damages that could have been covered by such insurance.

11 Children and Minors

For minors (under 18 years of age) traveling internationally, additional documentation such as birth certificates or notarized consent letters from parents or legal guardians may be required. Failure to provide such documentation may result in denied boarding or entry at the destination.

12 Feedback and Complaints

We value your feedback and encourage you to share your experience. Any complaints must be submitted in writing within 21 days of the tour’s completion. Complaints received after this period will not be considered. .

13 Photography and Marketing

amaze your trip may take photographs or videos during tours for promotional purposes. By booking a tour, travellers consent to the use of their images in marketing materials. If you wish to opt out, please notify us in writing prior to the tour.

14 Dispute Resolution

Any disputes arising from these terms and conditions shall be resolved through mutual discussion and negotiation. If no resolution is reached, the dispute shall be referred to arbitration in accordance with the laws of India. The arbitration shall take place in Delhi, and the decision of the arbitrator shall be final and binding.

15 Amendments to Terms and Conditions

amaze your trip reserves the right to modify these terms and conditions at any time. Travelers will be bound by the terms in effect at the time of booking. We encourage travellers to review the terms periodically for updates.